Digital Interfaces Aren’t User Friendly For The Sensory Challenged…

Digital Interfaces Aren’t User Friendly For The Sensory Challenged…

Digital companies tend to irk me more than usual these days. The incessant march forward in demanding more and more control over how users ‘must’ access their interface. It’s not that I’m a dinosaur or anything, I totally get it, it’s the digital age and phones and digital devices are now the default.

Okay, maybe I am a dinosaur but for very good reasons. Lol. After 20+ years in tech we’d regularly use analytics in content development. It was early on in the field but once you get a grasp of how they slice and dice the data and why you kinda get hip to the gig.

It should be common practice to use 3 email addresses at a minimum. one for banking and financial accounts. one for personal private family and friends. and one for credit card logins, loyalty cards and generally ‘spammy’ things like that.

Want to cut down on robo callers? Sign up for a Google Voice number which I think is still free. I use that one for EVERY phone number including gas, electricity etc. Never use your cell for anyone other than friends and family. And the great thing about Google Voice is you can ‘forward’ it to your cell or any number really, and it’s transparent to the caller. If they leave a voicemail you get an email transcription which is pretty nifty.

This one is a huge relief for my PTSD. The ring on my own phone can cause a jolt so I tend to keep it very low. If my cell ever got out to those robo dialers I’d be in big trouble. This one is a MUST have. So I use it as a junk caller filter and it does have some filters and blocking.

6:55 – I’m back, kitty panic attack while stuck in box crisis averted…

My PTSD and ADD have some not to obvious challenges, especially when it comes to navigating the web. It’s no secret our digital footprints leave a trail of our likes and dislikes. Data used to provide a ‘curated and personalized’ experience they say. “A more personal and authentic ‘experience'” they say.

With the pervasiveness of cookies, beacons, pixels and host of other things, tracking is part of our daily lives. There are those oblivious to its extent where it blends seamlessly without care as something to be embraced. And there are those who acknowledge and knowingly trade personal info for tailored movie choices in their digital library.

There’s also those that don’t really care about all the whizz bang flashing sliding morphing sticky nav bar fluid design shifting morphing images…sorry…that was my ADD getting distracted and forgetting which bill I was trying to pay before I timed out…

Then there’s those really super-duper over the top awesome times when out of nowhere, without any warning whatsoever…blaring unwanted video about something I could care less about jolts me out of my skin my blood pressure goes sky-high because loud noises trigger my PTSD…

Currently I have to use 4 different browsers just to get things done. Safari just bit the big one tonight. Whatever their new release had in it, it’s made thing grind to a halt. To be semi-fair I do have a zillion ad-blocking, anti-tracking, ad-guard, donottrack, disabled plugins…

In my defense I really don’t have a choice though because guess who no longer has control over their own user experience? That’s right, it’s us. In the never-ending pursuit of marketing needs on their never-ending quest for the last dollar in your pocket, it’ll get worse and worse.

It used to be the user was in charge of when they wanted to upgrade their system or browser version or whether or not they didn’t use flash and so forth. With HTML5, Flash and other technologies, it’s become a Push rather than Pull when it comes to content.

As well as my visit with Jerre was yesterday I’m just wiped from having to fight with BofA today as well as trying to pay a simple gas bill. NationalGrid was designed by a dropout from MySpace and literally blares at you. You must allow pop ups. You must allow cookies. Seriously? I mean who does that shit? It’s gotten to the point I just call companies and force them to take my payment over the phone. I blow right past the “There’s a $2.00 fee for thi..” “Yep, just make the payment please…” Click…

Because of that whole Spectre thingy I upgraded my browsers thinking it ‘might’ make things easier, silly me.

I spent hours trying to make a simple payment and it always makes me wonder how many companies actually comply with ADA Compatibility requirements. I had been working on a few projects in 2013ish and we used to actually think about these things. The model was what would works for most not what only works for phones and tablets.

All browsers are not created equal, which apps frequently call up, and most especially not on a digital device.

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